Refund and returns policy

Thank you for choosing Gregario s.r.l.!

We are committed to providing you with a satisfying shopping experience.
If for any reason you are not completely satisfied with your purchase, you may return the product within 14 days of the delivery date.

Return Conditions:

– Product Condition: The product must be returned in the same condition as you received it, with all original tags and packaging intact.

– Personalized Products: Personalized products are non-refundable, unless they have manufacturing defects.

– Shipping Costs: Return shipping costs are the responsibility of the customer, unless otherwise specified.

– Refund: Once we have received and inspected the returned product, we will refund the full purchase price (excluding original shipping costs) using the same payment method as the original purchase.

Return Procedure:

– Contact Us: Send an email to eshop@gregariocycling.com stating your order number and the reason for the return.

– Packaging: Carefully pack the product in its original packaging, or in suitable protective packaging.

– Shipping: Ship the package to: Gregario s.r.l., via Dante Livio Bianco, 37, 12023 Caraglio (CN), Italy

– Confirmation: We will send you an email confirmation once we have received your return.

Important Notes:

  • Right of Withdrawal: You have the right to withdraw from the contract within 14 days of receiving the product, without giving any reason.
  • Local Legislation: This return policy is subject to local laws and regulations. For more detailed information, please consult the legislation of your country.
  • Processing Time: Refunds will be issued within 30 days of receiving the returned product.

For further information, please do not hesitate to contact us.

Gregario s.r.l.
Via Dante Livio Bianco, 37
12023 – Caraglio (CN) – Italy
+39 348 77 35 672
eshop@gregariocycling.com

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